Our Returns Policy

We accept payment via PayPal and Credit or Debit Cards 

We hope you'll love every single RRR purchase. However just in case you're not super happy and want to return or exchange any item, we are here to help.

You may return or exchange all designer clothes items (with the exception of pierced earrings and beauty products) purchased from our on line store within 14 days of purchase.
For all designer items, we will be happy to offer a full refund or in store credit provided the item is returned fully intact (please keep the labels on the item) along with the proof of purchase within the 14 day period. Items returned outside of the 14 day window but within 30 days, will receive store credit. Please note, shipping costs cannot be refunded. Returned items may be shipped via courier or Royal Mail dependent on the customer preference, please obtain proof of posting to show when the item was sent. 

To return an item simply email us at info@redrubyrouge.com with ‘Return’ in the subject line and let us know the item you wish to return. We will reply to you with a prepaid label and will arrange a suitable collection time for you.