Our Returns Policy

We accept payment via PayPal and Credit or Debit Cards 

We hope you'll love every single RRR purchase. However just in case you're not super happy and want to return or exchange any item, we are here to help.

You may return or exchange all items (with the exception of pierced earrings and beauty products) purchased from our on line store within 14 days of purchase.
For all items, we will be happy to offer a full refund or in store credit provided the item is returned fully intact (please keep the labels on the item) along with the proof of purchase within the 14 day period. Items returned outside of the 14 day window but within 30 days, will receive store credit. Please note, shipping costs cannot be refunded. Returned items may be shipped via courier or Royal Mail dependent on the customer preference, please obtain proof of posting to show when the item was sent. 
Please note that all store credit and gift cards are valid for a period of 6 months from date of issuance. 

We do ask that you email us at info@redrubyrouge.com with ‘Return’ in the subject line to confirm to us that you are returning an item. 

We will contact you on receipt and confirm with you which form of refund you prefer.
Please send returns to:
Red Ruby Rouge 
66 Demesne Road
Holywood
Co. Down
BT189EX
Northern Ireland